2024 JCW Customer Satisfaction Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. [ idbkp ] 15479 15479 [ Q1 ] Please rate your overall satisfaction with each of the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. Odor from wastewater treatment centers in the area where you live Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. The overall quality of wastewater services provided by Johnson County Wastewater Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. The amount you are charged for wastewater services Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 4. How well Johnson County Wastewater keeps you informed about issues related to your wastewater service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q1x4 ] Please indicate why you are dissatisfied with how well Johnson County Wastewater keeps you informed about issues related to your wastewater service. [ Q2 ] Please rate your level of familiarity with the services provided by JCW. Choose one of the following answers Very familiar Somewhat familiar Not at all familiar No answer [ Q3 ] Have you had a sewer backup in your home during the past year? Choose one of the following answers Yes No No answer [ Q3a ] Was the backup caused by Johnson County Wastewater? Choose one of the following answers Yes No No answer [ Q3b ] Did Johnson County Wastewater respond promptly to your requests for service? Choose one of the following answers Yes No No answer [ Q3c ] Was your problem resolved to your satisfaction? Choose one of the following answers Yes No No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×