2024 WaterOne Quarterly Customer Satisfaction Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Water Service [ idbkp ] 9558 9558 [ Q1 ] Please rate your level of satisfaction with each of the following items concerning your water service. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 01. Water pressure on a typical day Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 02. Taste of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 03. Smell of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 04. Clarity of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 05. Efforts by WaterOne to ensure your drinking water is safe to drink Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 06. Efforts by WaterOne to ensure an adequate supply of water is available to meet the community's growing needs Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 07. Efforts by WaterOne to keep you informed about water quality issues Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 08. Efforts by WaterOne to keep you informed about disruptions to your water service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 09. How quickly WaterOne personnel respond to your requests Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 10. What you are charged for water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 11. Overall quality of your water service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q1a ] How quickly WaterOne personnel respond to your requests... If you were less than "Very Satisfied" or "Satisfied" with how quickly WaterOne personnel responded to your request on Question 1-09, why did you feel that way? [ Q2 ] Have you had an error on your water bill in the past year? Choose one of the following answers Yes No No answer [ Q2a ] How satisfied were you with WaterOne's efforts to help you correct the error? Choose one of the following answers Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q2b ] If "Dissatisfied" or "Very Dissatisfied" with Question 2a, what was the nature of the error? [ Q3 ] Have you had your water turned off for not paying a bill in the past year? Choose one of the following answers Yes No No answer [ Q3a ] How satisfied were you with WaterOne's efforts to inform you in advance that your water would be turned off if you did not pay your bill? Choose one of the following answers Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q4 ] Have you had a PLANNED disruption to water service at your home that WaterOne told you about in advance (excludes having service turned off for non-payment of water bill)? Choose one of the following answers Yes No No answer [ Q4a ] How satisfied were you with WaterOne's efforts to inform you about the planned disruption to your service? Choose one of the following answers Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q4b ] If you were less than "Very Satisfied" or "Satisfied" with WaterOne's efforts to inform you about the disruption on Question 4a, why did you feel that way? [ Q4c ] How long was your water turned off? Only numbers may be entered in this field. hours [ Q4d ] Was that a reasonable amount of time to be without water? Choose one of the following answers Yes No No answer [ Q5 ] Have you had an UNPLANNED disruption to water service that was caused by a MAIN BREAK? Choose one of the following answers Yes No No answer [ Q5a ] How long was your water service disrupted? Only numbers may be entered in this field. hours [ Q5b ] Do you think WaterOne restored your water service in a reasonable amount of time? Choose one of the following answers Yes No No answer [ Q6 ] Have you had concerns about the safety of the drinking water provided by WaterOne during the past year? Choose one of the following answers Yes No No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×