2024 OWASA Community Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. OWASA Staff [ idbkp ] 747 747 [ IPGL ] Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone [ Q1 ] Since January 2023, have you had ANY interaction with OWASA staff? Choose one of the following answers Yes No [ Q1a ] Who was the contact with? Check all that apply Customer service Field staff Laboratory staff Lake staff Engineering staff Unknown Other [ Q1ax7 ] Please define "Other." [ Q1b ] What was the method of contact? Check all that apply Phone Email Social media In person in the community In person at one of OWASA's facilities Mail Other [ Q1bx7 ] Please define "Other." [ Q1c ] What was the nature of your contact? Check all that apply Making a payment Billing related issue Looking for information Online portal question Question(s) about rates, fees, or charges Question/issue related to service Question/issue with water quality Question about a leak or an alert from OWASA Other [ Q1cx9 ] Please define "Other." [ Q1d ] Thinking of your most recent experience with OWASA staff, how satisfied or dissatisfied were you with each of the following? How satisfied are you with... Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 1. Politeness of staff Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 2. Technical knowledge of staff Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 3. Ease of contacting staff Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 4. Ease of communicating with staff Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 5. Overall responsiveness to your request, question, or concern Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 6. Overall resolution to your issue, concern, or request Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know [ Q2 ] Since January 2023, have you seen any OWASA staff in the field (worksite, etc.)? Choose one of the following answers Yes No [ Q2a ] Thinking of the most recent time you saw OWASA field staff, how satisfied or dissatisfied were you with each of the following? How satisfied are you with... Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 1. Ease of identifying field staff (i.e., OWASA safety vest, jacket, or name tags) Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 2. Field staff's professional attitude Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know 3. How field staff cleaned up their work areas when finished Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×