2025 SDDOT Statewide Customer Satisfaction Survey

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Part 1: Interstate and Rural Divided Highways

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2451

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[ Q1 ]

Please rate your satisfaction with SDDOT's performance on Interstate highways (e.g., I-90, I-29, I-190, and I-229) and rural divided highways (e.g., US83 between Pierre and I-90, US12 from Aberdeen to Summit, and SD79 south of Rapid City) in South Dakota.

Interstate/Divided Highway Services/Features

	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
01. Removal of roadway/shoulder debris (e.g., dead animals, glass, torn tires)	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
02. Snow and ice removal during the winter	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
03. Roadside care (e.g., mowing, removing overgrowth)	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
04. Condition of guardrails	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
05. Condition of bridges (e.g., pavement condition, bridge rideability, guardrail availability, smooth transitions on and off of bridges)	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
06. Smoothness of the surface of highways	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
07. Width and condition of shoulders	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
08. Visibility of pavement markings	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
09. Lighting and visibility at interchanges	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
10. Drainage from the surface of highways	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
11. Directional, regulatory, and informational signage	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
12. Overall flow of traffic	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
13. Overall feeling of safety while driving on interstate/divided highways	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer

[ Q2 ]

Which FOUR of the items listed in Question 1 do you think should receive the MOST EMPHASIS from the Department of Transportation on Interstate and rural divided highways in South Dakota over the next TWO years?

Each item may only be selected once.

1st:
2nd:
3rd:
4th:

[ Q3 ]

Please rate your satisfaction with the following:

	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer
1. Overall satisfaction with Interstate and Rural Divided Highways	Extremely Satisfied 10	9	8	7	6	5	4	3	2	Not at All Satisfied 1	Don't Know	No answer

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