2023 City of Mountain Brook Citizen Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Overall Satisfaction with City Services [ idbkp ] 1436 1436 [ Q1 ] OVERALL SATISFACTION WITH CITY SERVICES. Please rate your satisfaction with each of the services listed. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 01. Overall quality of public safety services (e.g., police, fire, ambulance) Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 02. Overall quality of City parks and recreation facilities Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 03. Overall maintenance of City streets and facilities Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 04. Overall enforcement of City codes and ordinances Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 05. Overall quality of customer service you receive from City employees Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 06. Overall effectiveness of City communication with the public Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 07. Overall quality of public library facilities and services Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 08. Overall flow of traffic and congestion management in the City Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q2 ] Which THREE of these items do you think should receive the most emphasis from City leaders over the next THREE years? Each item may only be selected once. 1st: Please choose... 01. Overall quality of public safety services (e.g., police, fire, ambulance) 02. Overall quality of City parks and recreation facilities 03. Overall maintenance of City streets and facilities 04. Overall enforcement of City codes and ordinances 05. Overall quality of customer service you receive from City employees 06. Overall effectiveness of City communication with the public 07. Overall quality of public library facilities and services 08. Overall flow of traffic and congestion management in the City 2nd: Please choose... 01. Overall quality of public safety services (e.g., police, fire, ambulance) 02. Overall quality of City parks and recreation facilities 03. Overall maintenance of City streets and facilities 04. Overall enforcement of City codes and ordinances 05. Overall quality of customer service you receive from City employees 06. Overall effectiveness of City communication with the public 07. Overall quality of public library facilities and services 08. Overall flow of traffic and congestion management in the City 3rd: Please choose... 01. Overall quality of public safety services (e.g., police, fire, ambulance) 02. Overall quality of City parks and recreation facilities 03. Overall maintenance of City streets and facilities 04. Overall enforcement of City codes and ordinances 05. Overall quality of customer service you receive from City employees 06. Overall effectiveness of City communication with the public 07. Overall quality of public library facilities and services 08. Overall flow of traffic and congestion management in the City [ Q3 ] Several items that may influence your perception of the City of Mountain Brook are listed. Please rate your satisfaction with each item. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 01. Overall quality of services provided by the City of Mountain Brook Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 02. Overall value that you receive for your City tax dollars and fees Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 03. Overall image of the City Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 04. Overall quality of life in the City Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 05. Overall appearance of the City Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q4 ] QUALITY OF LIFE. Please rate the City of Mountain Brook with your satisfaction with each item. Excellent Good Neutral Below Average Poor Don't Know No answer 01. As a place to live Excellent Good Neutral Below Average Poor Don't Know No answer 02. As a place to raise children Excellent Good Neutral Below Average Poor Don't Know No answer 03. As a place to educate your children Excellent Good Neutral Below Average Poor Don't Know No answer 04. As a place to play and for leisure Excellent Good Neutral Below Average Poor Don't Know No answer 05. As a place to work Excellent Good Neutral Below Average Poor Don't Know No answer [ Q5 ] PUBLIC SAFETY. For each of the items listed, please rate your satisfaction. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 01. Overall quality of local police protection Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 02. The visibility of police in neighborhoods Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 03. The visibility of police in retail areas Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 04. The City's efforts to prevent crime Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 05. How quickly police respond to emergencies Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 06. Enforcement of local traffic laws Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 07. The attitude and behavior of Police Department personnel toward residents Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 08. Quality of animal control Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 09. Enforcement of speed limits in neighborhoods Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 10. Overall quality of local fire protection services Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 11. Overall quality of emergency medical services including ambulance service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 12. Emergency preparedness/emergency management Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 13. Fire safety you feel while in businesses, restaurants, and places of public assembly Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 14. Attitude of respect, caring, and sense of importance for helping others displayed by fire department personnel Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 15. Fire, life safety and CPR educational programs Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 16. Professional appearance of the fire department personnel, equipment and/or fire stations Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q6 ] Which THREE of the public safety items listed above do you think should receive the most emphasis from City leaders over the next THREE Years? Each item may only be selected once. 1st: Please choose... 01. Overall quality of local police protection 02. The visibility of police in neighborhoods 03. The visibility of police in retail areas 04. The City's efforts to prevent crime 05. How quickly police respond to emergencies 06. Enforcement of local traffic laws 07. The attitude and behavior of Police Department personnel toward residents 08. Quality of animal control 09. Enforcement of speed limits in neighborhoods 10. Overall quality of local fire protection services 11. Overall quality of emergency medical services including ambulance service 12. Emergency preparedness/emergency management 13. Fire safety you feel while in businesses, restaurants, and places of public assembly 14. Attitude of respect, caring, and sense of importance for helping others displayed by fire department personnel 15. Fire, life safety and CPR educational programs 16. Professional appearance of the fire department personnel, equipment and/or fire stations 2nd: Please choose... 01. Overall quality of local police protection 02. The visibility of police in neighborhoods 03. The visibility of police in retail areas 04. The City's efforts to prevent crime 05. How quickly police respond to emergencies 06. Enforcement of local traffic laws 07. The attitude and behavior of Police Department personnel toward residents 08. Quality of animal control 09. Enforcement of speed limits in neighborhoods 10. Overall quality of local fire protection services 11. Overall quality of emergency medical services including ambulance service 12. Emergency preparedness/emergency management 13. Fire safety you feel while in businesses, restaurants, and places of public assembly 14. Attitude of respect, caring, and sense of importance for helping others displayed by fire department personnel 15. Fire, life safety and CPR educational programs 16. Professional appearance of the fire department personnel, equipment and/or fire stations 3rd: Please choose... 01. Overall quality of local police protection 02. The visibility of police in neighborhoods 03. The visibility of police in retail areas 04. The City's efforts to prevent crime 05. How quickly police respond to emergencies 06. Enforcement of local traffic laws 07. The attitude and behavior of Police Department personnel toward residents 08. Quality of animal control 09. Enforcement of speed limits in neighborhoods 10. Overall quality of local fire protection services 11. Overall quality of emergency medical services including ambulance service 12. Emergency preparedness/emergency management 13. Fire safety you feel while in businesses, restaurants, and places of public assembly 14. Attitude of respect, caring, and sense of importance for helping others displayed by fire department personnel 15. Fire, life safety and CPR educational programs 16. Professional appearance of the fire department personnel, equipment and/or fire stations [ Q7 ] Have you called Mountain Brook's 911 Center in the past 12 months? Choose one of the following answers Yes No No answer [ Q7a ] How was your service? Yes No No answer 01. Was your call answered in a timely manner? Yes No No answer 02. Were you treated professionally? Yes No No answer 03. Did the call taker's action result in a satisfactory resolution? Yes No No answer [ Q8 ] Please rate how safe you feel... Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer 01. In your neighborhood during the day Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer 02. In your neighborhood at night Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer 03. In the City parks Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer 04. In commercial and retail areas Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer 05. Overall feeling of safety in Mountain Brook Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don't Know No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×