2023 City of Lake Forest Community-Wide Survey

28%

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City Services

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4524

[ Q1 ]

Please rate your overall satisfaction with the following services provided by the City of Lake Forest.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
01. Fire and emergency medical services	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
02. Police services	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
03. Maintenance of City streets, lots, sidewalks, and bridges	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
04. Snow removal services on City streets	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
05. Drainage and stormwater management services (in City right of ways including streets and sidewalks)	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
06. Sanitation services (refuse, recycling, yard waste, and compost and recycling center)	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
07. Storm emergency response services (flood, windstorms, etc.)	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
08. Development process (permit issuance and inspections)	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
09. Overall quality of new development (new buildings, subdivisions, new commercial developments)	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
10. Parks and trails	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
11. Recreation programs	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
12. CROYA (Committee Representing Our Young Adults) youth programs and services	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
13. Dickinson Hall Senior Activity Center programs and services	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
14. Library programs and services	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
15. Effectiveness of City communication with the public	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
16. Customer service from City employees	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer

[ Q2 ]

Which THREE of these items are MOST IMPORTANT to you and the members of your household?

Each item may only be selected once.

1st:
2nd:
3rd:

[ Q2a ]

Are there any other services that the City of Lake Forest is not currently providing that you would like to see provided in the future?

[ Q3 ]

Please rate Lake Forest regarding each of the following.

	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
1. Quality of life in the City	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
2. Quality of services provided by the City	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
3. Value that you receive for your City tax dollars and fees	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
4. City efforts to keep you informed about local issues	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
5. City efforts to promote environmentally sustainable best practices	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
6. Accessibility and responsiveness of City Council	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
7. City Council acting in the best long-term interest of the community	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer
8. Confidence in Lake Forest City government	Excellent	Very Good	Fair	Poor	Very Poor	Don't Know	No answer

[ Q4 ]

Check all the sources of information listed that you currently use to get news and information about City programs, services, and events.

Check all that apply

01. City's website (CityofLakeForest.com)
02. Email newsletters (Weekly eNews, Parks and Recreation, Dickinson Hall, etc.)
03. City's quarterly Dialogue newsletter
04. Recreation Program Guide
05. City's social media pages (Facebook, Instagram, YouTube, etc.)
06. Other social media pages (information shared by a friend or non-City organization)
07. Lake Forest Now Mobile App
08. Lake Forest Love Blog (LakeForestLove.com)

09. City Council Meetings
10. LFTV (channels 17 and 19)
11. Local newspapers (online or print)
12. Radio or podcasts
13. Posters or signs around town
14. Word of mouth (friends, neighbors, family, etc.)
15. Other

[ Q4x15 ]

Please define "Other."

[ Q5 ]

Which THREE of the sources from the list above do you MOST PREFER to use to get information about the City of Lake Forest?

Each item may only selected once.

1st:
2nd:
3rd:

[ Q6 ]

The City shares municipal financial information through a variety of media platforms. Please rate your level of interest on the following financial topics.

	Very Interested	Somewhat Interested	Neutral	Not Very Interested	Not at All Interested	Don't Know	No answer
1. Annual budgeting process	Very Interested	Somewhat Interested	Neutral	Not Very Interested	Not at All Interested	Don't Know	No answer
2. Requirements when buying and selling property (transfer stamp, final utility bill, etc.)	Very Interested	Somewhat Interested	Neutral	Not Very Interested	Not at All Interested	Don't Know	No answer
3. Long-range planning on the City's pension funding	Very Interested	Somewhat Interested	Neutral	Not Very Interested	Not at All Interested	Don't Know	No answer

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