2024 Austin Water Customer Satisfaction Survey Language: English - English English - English Español - Spanish default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Satisfaction and Agreement [ idbkp ] 1017 1017 [ IPGL ] Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone [ Q1 ] Please rate your satisfaction with the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 01. How quickly Austin Water personnel respond to your requests Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 02. How well Austin Water keeps you informed Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 03. Reliability of your water service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 04. Reliability of your wastewater service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 05. Safety of your drinking water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 06. Clarity of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 07. Smell of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 08. Taste of your tap water Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 09. Water pressure on a typical day Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 10. How easy my bill is to understand Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 11. Work by Austin Water to make sure our growing community has an adequate water supply Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer [ Q2 ] Which FOUR of the items in Question 1 do you think should receive the MOST EMPHASIS over the next two years? Each item may only be selected once. 1st: Please choose... 01. How quickly Austin Water personnel respond to your requests 02. How well Austin Water keeps you informed 03. Reliability of your water service 04. Reliability of your wastewater service 05. Safety of your drinking water 06. Clarity of your tap water 07. Smell of your tap water 08. Taste of your tap water 09. Water pressure on a typical day 10. How easy my bill is to understand 11. Work by Austin Water to make sure our growing community has an adequate water supply 99. None 2nd: Please choose... 01. How quickly Austin Water personnel respond to your requests 02. How well Austin Water keeps you informed 03. Reliability of your water service 04. Reliability of your wastewater service 05. Safety of your drinking water 06. Clarity of your tap water 07. Smell of your tap water 08. Taste of your tap water 09. Water pressure on a typical day 10. How easy my bill is to understand 11. Work by Austin Water to make sure our growing community has an adequate water supply 99. None 3rd: Please choose... 01. How quickly Austin Water personnel respond to your requests 02. How well Austin Water keeps you informed 03. Reliability of your water service 04. Reliability of your wastewater service 05. Safety of your drinking water 06. Clarity of your tap water 07. Smell of your tap water 08. Taste of your tap water 09. Water pressure on a typical day 10. How easy my bill is to understand 11. Work by Austin Water to make sure our growing community has an adequate water supply 99. None 4th: Please choose... 01. How quickly Austin Water personnel respond to your requests 02. How well Austin Water keeps you informed 03. Reliability of your water service 04. Reliability of your wastewater service 05. Safety of your drinking water 06. Clarity of your tap water 07. Smell of your tap water 08. Taste of your tap water 09. Water pressure on a typical day 10. How easy my bill is to understand 11. Work by Austin Water to make sure our growing community has an adequate water supply 99. None [ Q3 ] Please indicate your level of agreement with each of the following statements about Austin Water. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 01. Austin Water is a good environmental steward Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 02. Austin Water is a resilient organization Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 03. Austin Water is focused on sustainability Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 04. Austin Water provides a good value for the cost of the service Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 05. Austin Water provides a high quality service to the community Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 06. Austin Water supports water conservation efforts Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 07. Austin Water works to keep prices low for the community Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 08. Austin Water's services are reliable Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 09. Austin Water's rates are affordable Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 10. Austin Water works hard to keep up with the City's growth Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer [ Q4 ] Which FOUR of the statements in Question 3 are MOST IMPORTANT to you and your household? Each item may only be selected once. 1st: Please choose... 01. Austin Water is a good environmental steward 02. Austin Water is a resilient organization 03. Austin Water is focused on sustainability 04. Austin Water provides a good value for the cost of the service 05. Austin Water provides a high quality service to the community 06. Austin Water supports water conservation efforts 07. Austin Water works to keep prices low for the community 08. Austin Water's services are reliable 09. Austin Water's rates are affordable 10. Austin Water works hard to keep up with the City's growth 99. None 2nd: Please choose... 01. Austin Water is a good environmental steward 02. Austin Water is a resilient organization 03. Austin Water is focused on sustainability 04. Austin Water provides a good value for the cost of the service 05. Austin Water provides a high quality service to the community 06. Austin Water supports water conservation efforts 07. Austin Water works to keep prices low for the community 08. Austin Water's services are reliable 09. Austin Water's rates are affordable 10. Austin Water works hard to keep up with the City's growth 99. None 3rd: Please choose... 01. Austin Water is a good environmental steward 02. Austin Water is a resilient organization 03. Austin Water is focused on sustainability 04. Austin Water provides a good value for the cost of the service 05. Austin Water provides a high quality service to the community 06. Austin Water supports water conservation efforts 07. Austin Water works to keep prices low for the community 08. Austin Water's services are reliable 09. Austin Water's rates are affordable 10. Austin Water works hard to keep up with the City's growth 99. None 4th: Please choose... 01. Austin Water is a good environmental steward 02. Austin Water is a resilient organization 03. Austin Water is focused on sustainability 04. Austin Water provides a good value for the cost of the service 05. Austin Water provides a high quality service to the community 06. Austin Water supports water conservation efforts 07. Austin Water works to keep prices low for the community 08. Austin Water's services are reliable 09. Austin Water's rates are affordable 10. Austin Water works hard to keep up with the City's growth 99. None Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×