2025 St Louis Metro Rider Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. STL Questionnaire [ idbkp ] 171 171 [ IPGL ] Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone [ Q1 ] How comfortable are you with the following fare payment methods? Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer 1. Paying cash on board Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer 2. Using a mobile app Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer 3. Using a contactless (tap) card Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer 4. Using ticket vending machines Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer 5. Storing payment details online Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Uncomfortable No answer [ Q2 ] Which of the following resources or forms of payment do you currently have or use? Check all that apply Smartphone with limited/no data Credit card Debit card Prepaid card Bank account Internet at home None [ Q3 ] Do you have any concerns about using mobile fare payment methods? Choose one of the following answers Yes No No answer [ Q3a ] Which of the following concerns do you have about using mobile fare payment methods? Check all that apply I have no concerns My phone battery dying Running out of mobile data Privacy of my personal information Security of financial information Difficulty understanding how to use these methods No access to a bank account or credit card [ Q4 ] Do you have any concerns about using electronic fare payment methods? Choose one of the following answers Yes No No answer [ Q4a ] What concerns do you have about electronic fare payment methods? Check all that apply No concerns Phone battery dying Running out of data Privacy concerns Security of financial information Don't understand how to use No access to bank account/credit card [ Q5 ] Metro is exploring different fare payment options. For each scenario below, please rate how comfortable you would feel using it. Very Comfortable Somewhat Comfortable Neutral Somewhat Uncomfortable Very Uncomfortable No answer 1. Paying for each ride individually (no discounts) Very Comfortable Somewhat Comfortable Neutral Somewhat Uncomfortable Very Uncomfortable No answer 2. Buying an unlimited weekly or monthly pass upfront at a discounted rate Very Comfortable Somewhat Comfortable Neutral Somewhat Uncomfortable Very Uncomfortable No answer 3. Using a smartphone app or prepaid card that automatically caps fares at the best price Very Comfortable Somewhat Comfortable Neutral Somewhat Uncomfortable Very Uncomfortable No answer [ Q6 ] Do you have any concerns about these potential fare payment options? Choose one of the following answers Yes No No answer [ Q6a ] What concerns do you have? Check all that apply I have no concerns I’m unsure whether I’d ride enough for a 7-day pass to be worth it I’m unsure whether I’d ride enough for a 30-day pass to be worth it I’m not confident that fare-capping would give me the best price I prefer to “pay as I go” I’m concerned about privacy with electronic payments Other [ Q6a7 ] Please define "Other." Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey ×